Frequently Asked Questions

What are electronic cigarettes?

Electronic cigarettes (also called e-cigarettes or electronic nicotine delivery systems) are battery-operated devices designed to deliver nicotine with flavourings and other chemicals to users in vapour instead of smoke. They can be manufactured to resemble traditional tobacco cigarettes, cigars or pipes, or even everyday items like pens or USB memory sticks; newer devices, such as those with fillable tanks, may look different. More than 250 different e-cigarette brands are currently on the market.

How long do the parts of my e-cig last?

The e-cig products we stock are manufactured to high standards. E-cigs are functional devices that by their nature will be used intensively. Due to daily use they will degrade over time and eventually fail. Coils can be expected to last between 1 and 3 weeks depending on your usage level. You should replace the coil as soon as you notice the taste deteriorating. E-cig batteries and their performance will degrade over a period of time. How long they last is dependent on many factors including how they are cared-for and how often they are used.

Does my e-cig require any special maintenance?

You can keep your e-cig in good working order by performing some basic cleaning every so often. Clean the contacts between the battery and atomiser with tissue or cotton bud to ensure a good electrical connection.  Never over-tighten your atomiser/tank on your battery, or your battery on the charger. Do not store your device in a pocket where it could be subjected to pressure when you sit down.

What is in e-liquid?

E-liquid is a combination of pharmaceutical grade propylene glycol (PG), vegetable glycerine (VG), food-safe flavourings, and nicotine. Nicotine is addictive and is classed as a poison and liquid must be kept away from children and pets.

What does the nicotine strength mean?

E-liquid is available in various strengths. From no nicotine at all, right up to high strength. The strength’s noted as a milligram level per millilitre (mg/ml) or as a percentage. For example, a 24mg strength e-liquid contains 24mg nicotine per millilitre of liquid. Or expressed as a percentage, approximately 2.4% nicotine.

My e-liquid has gotten darker

Darker e-liquid is the sign of a stronger nicotine strength. It could also be that the juice has been “steeped” for longer. Flavouring agents will bond stronger to pg/vg and nicotine over time, like how a tea steeps. Heat and friction will also speed up the process. For some this may explain why the liquid left over at the bottom of your tank is darker than before. A darker liquid is often the sign of a more intense flavour and most users embrace a darker liquid with open arms!

My e-cigarette isn’t working/producing vapour

Please ensure your unit’s charged and turned on. Most e-cigarettes will turn on with 3 or 5 rapid clicks of the firing button. If your unit is not turning on please try clicking faster or slower. If neither works please charge it before taking further action. If your unit’s charged and turned on but still not working please inspect the e-cig. Check if there’s enough liquid present and try changing the coil. Coils can break or wear out causing the unit to prevent from firing.

The light on unit’s button is flashing or has changed colour

A flashing, or colour change of the light generally indicates that your e-cig is out of battery. If your unit is charged a flashing light could indicate a broken coil or a poor connection with the tank. See if changing your coil helps and if available try if a different tank will fire using the same battery.

When I vape it tastes bad/burned/not the same

The coil on your tank most likely burned out. Most tank’s coils are replaceable and need a change every 1-3 weeks depending on use. Coils are easy to change and inexpensive. To see what coils we stock click here. If you are unsure what coils your unit requires just stop by in store with your e-cig and we’ll find you the right ones.

My tank is spitting or gurgling / I’m getting liquid in my mouth

A spitting or gurgling tank is often the sign of there being too much liquid in or around your coil. A great trick to deal with these issues is demonstrated in this youtube video. Spitting or gurgling can also often be the result of a worn out coil. Most tank’s coils are replaceable and need to be changed every 1-3 weeks depending on use. Coils are easy to change and inexpensive. To see what coils we stock click here. If you are unsure what coils your unit requires just stop by in store with your e-cig and we’ll find you the right ones.

My tank is leaking

Inspect the unit to make sure there’s no cracked or chipped glass on the tank. If the liquid seems to be coming from the the tank’s lower air intake holes then an old coil is most often the cause of a leak. Most tank’s coils are replaceable and need a change every 1-3 weeks depending on use. Coils are easy to change and inexpensive. To see what coils we stock click here. If you are unsure what coils your unit requires just stop by in store with your e-cig and we’ll find you the right ones. Often over-filling or tightening can also often be the cause of a leaking tank. The practice of over-filling a tank can cause pressure problems with the unit leading to a leak. The over-tightening can cause the same or have worn out rubber seals over time.