Hardware suffering from a manufacturing defect may be returned or exchanged within thirty (30) days of the date of purchase. "Manufacturing defects" are mistakes in the manufacturing process. These do not include damage from normal wear and tear or negligent usage.
To return or exchange an item purchased please send the package back to where the item was purchased. Please send along with the original receipt and packaging. Goodlife will only accept defective returns for items in their original packaging. Accessories, charging cables, booklets, warranty cards, etc. must also be included. If your return does not meet these conditions a return or exchange can not be accepted. Items damaged due to customer abuse or negligence will not be accepted.
Goodlife will determine the validity of manufacturing defect returns on a case-by-case basis.
For sanitary reasons and the safety of all our customers, we do not accept returns on all items. Excluded from our return policy are; tanks, bottled liquids, drip tips, batteries, wick, wire, or coils.